I have helped to establish design research as a legitimate form of research in HCI that is different from, but equally as important as, scientific and human science research. I have advocated for design research in all forms, mentoring peers, colleagues, and students in its structure and execution, and today it is an important part of the HCI community. My design research has made contributions to social problems including eldercare, accessibility, human assistance, and overall wellbeing.
AI as a design material
AI is present in everything from apps to enterprise software, yet designers struggle to understand and innovate with it. This work seeks to make AI a tangible design material for designers.
Future of work and AI
This work uses methods from service design to understand a future of work with autonomous technologies ranging from robotic process automation to robotic bartenders, and to empower workers with training and education to succeed in this inevitable future.
Algorithms are used to enhance the quality of decision making, but many algorithms suffer from bias in code and execution. This work seeks to close the communication gap between users of AI systems and the potential harms and biases these systems can introduce in human experience.
We now live in a world where we routinely interact with robots, agents, and conversational UIs. This work seeks to design form and interaction for robots agents that collaborate with people across a number of domains.